What you'll do
- Assist customers through inbound calls, emails, chats, ratings, and reviews
- Provide product knowledge and service information, educating consumers on product use
- Listen actively, solve problems, and resolve customer inquiries as a first point of contact
- Create positive customer experiences while responding promptly to customer needs
- Collect consumer insights, recognize trends, and share feedback for product and service improvement
Key requirements
- English proficiency with strong written and verbal communication
- Customer service and multichannel communication
- Active listening and problem solving
- Typing speed
- Beauty product knowledge across hair care, hair color, cosmetics, and skincare
- Trend recognition and consumer insights
- General Education
Benefits
- Flexible schedules, competitive salary, 20–26 paid days off per year, medical and life insurance, monthly meal vouchers, global incentive programs, and career growth opportunities.
About the job
Our L’Oréal Consumer Beauty Advisors are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. You will support the Hair Care/Color and Skin/Cosmetic categories by responding to consumer contacts via multiple channels and providing expert knowledge to consumers and salons. We want people with personality, who love making an impact with every customer interaction, utilizing opportunities to build sustainable relationships and offer insights for continuous product improvement.
Benefits of Working as a L’Oréal Consumer Beauty Advisor:
Flexible schedules
Competitive salary
20-26 paid days off per year
Industry-leading benefits - Medical and life insurance
Monthly meal vouchers
Global incentive programs
Amazing career growth opportunities
Working as a L’Oréal Consumer Beauty Advisor, You Will:
Assist all customers across multiple communication channels, including inbound calls, emails, chats, and ratings or reviews.
Provide consumers with brand product knowledge and/or service information, educating them in the use of our products
Be an active listener, act as a problem solver, and help resolve customer inquiries, ideally as the first point of contact resolving the issue in that one call.
Provide a meaningful and positive experience with every customer interaction while maintaining a sense of urgency in responding to customer needs.
Support the voice of the consumer by collecting insights, recognizing trends, and sharing them back to Operations leaders for continuous product and service improvement.
Working as a L’Oréal Consumer Beauty Advisor, You Have:
English Proficiency, voice and written communication
A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
A typing speed of 35 wpm minimum
Experience in the beauty industry, specifically in hair care, hair color, cosmetics, and skincare, or a proven knowledge of beauty products.
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Athens, Greece
Availability: Full-time (some shifts may depend on availability).
