operations director int-0404

The Operations Director will play a pivotal role in driving performance, fostering operational excellence, and ensuring consistent service quality across all functions.

Key activities and responsibilities of this role include:

• Lead the full spectrum of branch operations, including logistics coordination, client service, and team management

• Contribute to the company’s strategic direction by identifying growth opportunities and operational improvements

• Own the branch’s P&L, budgeting, and cost control, ensuring profitability and financial discipline

• Ensure seamless coordination between internal teams and external partners (e.g., subcontractors, carriers)

• Monitor and improve operational KPIs such as delivery times, load optimization, and service accuracy

• Manage and develop a cross-functional logistics team, including warehouse staff, planners, and drivers

• Foster a culture of accountability, ownership, and continuous improvement

• Act as the senior point of contact for strategic clients, ensuring responsiveness and relationship continuity

• Resolve escalated issues with a hands-on, solution-oriented approach

• Lead change initiatives to modernize systems, processes, and service delivery

• Oversee the implementation and integration of logistics systems (e.g., routing software, WMS, ERP)

• Ensure full compliance with transport regulations, safety standards, and internal policies

• Proactively identify and mitigate operational risks, maintaining business continuity

 Professional experience & qualifications of a successful candidate:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field

• Professional certifications in logistics or supply chain management are advantageous

• Minimum 6 years of proven experience in a senior operations leadership role

• Prior experience in freight forwarding or logistics sector is highly desirable

• Demonstrated ability to manage end-to-end branch operations, including logistics, client service, and team leadership

• Strong understanding of transport regulations, safety standards, and operational compliance

• Proficiency in Microsoft Office (Word, Excel) and experience with ERP, WMS and CRM systems

• Fluency in English and Greek

Core competencies of a successful candidate:

• Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders

• Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations

• A deep understanding of customer needs and the ability to deliver superior service

• Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities

• Comfortable working in a dynamic, fast-paced environment with changing priorities

• Excellent organizational skills with the ability to manage multiple tasks efficiently