senior collections specialist (french speaker)

We are actively looking for a Senior French-speaking professional to join our international collection team and support our entities across the Francophone region.

What We Offer

• Competitive compensation package
• Hybrid work model
• A dynamic, multicultural team with opportunities for personal and professional growth
• Access to continuous learning and development programs
• Health insurance and other benefits tailored to your needs
• Recognition as part of a Great Place to Work company culture
• The chance to work in a global environment, collaborating with colleagues from across Europe and beyond

Your Responsibilities

• Contact customers via phone and email to follow up on unpaid invoices
• Send Statement of Accounts and dunning letters
• Identify and resolve payment or billing issues in a timely and professional manner
• Maintain accurate records of all interactions and payment commitments
• Collaborate with internal departments to resolve issues impacting collections
• Prepare and present reports on collections activities and account statuses to management
• Develop and maintain strong relationships with clients to facilitate collections and resolve any disputes
• Assess customer payment behaviors, identifying potential financial risks early
• Mentor and support junior team members, providing guidance on best practices and negotiation techniques

Qualifications

•  Bachelor's degree in Accounting, Finance or Business is considered as a plus
• +4 years of relevant experience in Accounting/ Collections/ Credit or related financial services roles
• Fluent in English and French (any other language is considering as a plus)
• Experience with ERPs (experience with SAP will be a plus)
• Working knowledge in Ms Office and/ or G sheets 
• Leadership experience or previous mentoring of junior team member
• Having worked in a SSC environment would be a key asset
• Strong communication and interpersonal skills, with the ability to negotiate with key accounts
• Team management skills, with a focus on building a collaborative and motivated team
• Positive attitude and a commitment to providing exceptional service to clients
• Expertise in data analysis and reporting, with the ability to translate insights into actionable strategies
• Comfortable working with targets

Why Join Imerys?

At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you’ll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.

If you are passionate about collections, speak multiple languages, and want to be part of a leading global company, we want to hear from you!