central customer care team leader

Reporting to the Central Customer Care Manager of the Central Customer Care  Department you are responsible and accountable to:

•  Ensure the best possible customer experience and have all customers in focus as your first priority

•   Ensure compliance in IKEA policies and procedures regarding purchases and after sales (tax documents, exchange, returns policy, guarantees)

• Improve shopping process in all channels by monitoring and evaluating customers’ feedback

• liaise efficiently with all internal and external third parties to secure an excellent customer experience

•  Ensure that all company and legal guidelines are followed in your areas of responsibility

• Implement the actions agreed to improve the Pulse CX, & 4 axes indices

• Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility Circulate corporate information through F2F

• Monitor your team’s performance and constantly giving constructive feedback up. Recruiting, mentoring and managing your team

 What You Bring

• Bachelor Degree

• Excellent use of MS Office

• Excellent knowledge of English  Language

• At least 2 years in a managerial position (with team management responsibility), preferably in the Retail Sector Customer Service field

• Problem solving skills

• Analytical Skills

• Commercial focus

What We Offer

At IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.

💰  Competitive Compensation: Attractive salary & benefits package
🩺 Health & Well-being: Comprehensive group life & medical insurance

💻Employee Development: 40+ hours of annual training for continuous learning & development
🚀 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent
🛍️ Special Discounts: Discounts on IKEA products & other Fourlis Group brands

🍽️ Employee Restaurant: Μeals at our employee restaurant with exclusive prices
🚗 Transportation Support: Transportation cards
🌍 Inclusive Environment: A welcoming, international & diverse team

 The People We Are Looking For

• Lead by example, always striving to find new and better ways to move forward.

• Empower others by taking ownership, making decisions, and following through with accountability.

• Embrace a hands-on, customer-focused approach, committed to delivering excellent service.

• Have the courage to challenge existing solutions and think creatively.

• Be passionate about life at home and the retail industry.

 Let’s Make a Difference Together!

Join us today and be part of the global IKEA family! Submit your resume and start your journey with us.