onsite technician job-id: 16984

Your skills

• Good customer facing skills and be well presented
• Good working knowledge of Windows 10/11 and related Office applications
• Support experience of MACs would be beneficial
• Knowledge of mobile devices – Android and iOS
• Excellent communication are mandatory in English and local language
• Experience of using a Service Now ticketing system
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
• Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support

Your tasks

• Collaborate with L3 and other resolver teams in English
• Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
• Diagnose and quickly resolve a wide range of Windows applications issues
• Good troubleshooting knowledge on internet and VPN issues
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing
• System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration,
• i.e., account creation and management and password resets on Active Directory
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems.
• Setting up PC workplaces
• Installations, migrations and rollouts
• deal with stock / asset management
• Provide support on meeting room / conferencing room
• Provide smart hand support for Server and network devices

Your benefits

• Buddy program
• Company events
• Health/ Medical insurance
• International job opportunities
• Onboarding program
• Staff discounts
• Unlimited employment contract

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.