life & health claims handler
Aug 1, 2026 · Generali Greece
What you'll do
- Collaborate with Medical Department for insurance case evaluations and documentation review
- Coordinate with healthcare providers on medical documentation, contracts, and procedures
- Ensure accurate claim assessment and proper compensation calculation per policy terms
- Cooperate with partner network, sales offices, and stakeholders on insured-related matters
- Communicate effectively with policyholders to resolve claims issues and enhance customer experience
- Work closely with Underwriting teams for risk reassessment when needed
- Collaborate with internal departments to support efficient claims operations
- Apply claims handling procedures and internal policies consistently
- Maintain and update claims files accurately
- Manage and update Life & Health claims IT systems
- Support all activities of the Life Claims Department
- Design and optimize claims processes to improve efficiency and service quality
- Propose and implement service and departmental performance improvements
- Participate in corporate and cross-functional projects
Key requirements
- 2+ years' experience
- Claims handling and medical assessment skills
- Communication skills and interpersonal skills
- Collaboration within cross-functional teams
- Organizational skills and attention to detail
- Computer skills and experience with claims or ERP systems
About the job
In Generali, the Claims Department plays a critical role in shaping the overall customer experience, as it represents the key moment of truth for our insured customers. Through accurate assessment, clear communication, and timely claim resolution, the department contributes directly to customer trust, satisfaction, and long-term loyalty.
In this context, Generali is seeking a Life & Health Claims Handler to join the Life Claims team, ensuring high-quality claims handling in line with policy terms, medical standards and company values.
Key Responsibilities
Medical Assessment & Case Management
Collaborate with the Medical Department for the evaluation of insurance cases and supporting documentation submitted.
Collaborate with doctors, hospitals, diagnostic centers and other healthcare providers on matters related to medical documentation, contracts and procedures.
Ensure accurate assessment of claim documentation and correct compensation calculation in accordance with policy terms and company guidelines.
Collaboration & Communication
Cooperate with the partner network, sales offices and other relevant stakeholders on insured-related matters.
Communicate effectively with policyholders to manage and resolve claims-related issues, ensuring a positive customer experience.
Work closely with Underwriting teams (Individual & Group) for risk reassessment when required.
Collaborate with all internal departments to support the smooth and efficient operation of claims processes.
Claims Handling & IT Systems
Apply and adhere to claims handling procedures and internal policies.
Monitor, update and maintain claims files accurately and consistently.
Manage and update the Life & Health claims IT systems.
Provide comprehensive support across all activities of the Life Claims Department (Individual & Group).
Process Improvement & Initiatives
Study, design and optimize claims processes to enhance efficiency and service quality.
Propose improvements and take initiatives aimed at upgrading services and departmental performance.
Participate in corporate and cross-functional projects.
Desired Qualifications
Minimum 2 years of experience in claims handling, insurance, healthcare administration or a similar role
Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally and empathetically.
Customer-oriented mindset, with an understanding of the importance of claims handling in the overall customer experience.
Ability to collaborate effectively within cross-functional teams.
Strong organizational skills and attention to detail.
Ability to manage multiple cases simultaneously and meet deadlines.
Strong computer skills and experience with claims or ERP systems considered an asset.
About the company
Generali Hellas S.A., member of the Generali Group, is an Insurance Company, which has been active in Greece since 1886. We enable people to shape a safer and more sustaibable future by caring for their lives and dreams. Our goal is to become a Lifetime Partner to our customers by providing innovative and personalized insurance solutions through our exceptional sales network.
About the company
Generali Hellas S.A., member of the Generali Group, is an Insurance Company, which has been active in Greece since 1886. We enable people to shape a safer and more sustaibable future by caring for their lives and dreams. Our goal is to become a Lifetime Partner to our customers by providing innovative and personalized insurance solutions through our exceptional sales network.