customer experience operator
Oct 3, 2026 · Generali Greece
What you'll do
- Manage incoming telephone calls from customers and partners about claims, policy coverages, payments, changes, and cancellations
- Handle health-related requests such as medical appointments, diagnostic tests, check-ups, pre-insurance medical checks, emergencies, and hospitalizations
- Record all calls and requests accurately and completely in the CRM system
- Manage Medical Guidance requests and forward them to appropriate internal departments or external partners
- Work in a rotating shift schedule to ensure continuous 24-hour service operation
Key requirements
- Customer Service and Telephone Call Handling
- Experience with CRM Systems and MS Office
- Greek Language and English Language proficiency
- Empathy and ability to handle sensitive cases professionally
- Availability for Shift Work in a 24-hour environment
- Generalpreferred
Benefits
- Work in a stable and growing company, part of the Generali Hellas Group.
- 24-hour operation with a structured shift schedule.
- Continuous training and professional development.
- Supportive and collaborative work environment.
- Hybrid Work Model.
- Competitive compensation and benefits package.
About the job
Ο/Η Customer Experience Operator αποτελεί το βασικό σημείο επαφής με τους πελάτες και τους συνεργάτες μας, παρέχοντας υψηλού επιπέδου εξυπηρέτηση. Ο ρόλος υποστηρίζει τη συνεχή και ποιοτική εξυπηρέτηση των πελατών σε περιβάλλον 24ωρης λειτουργίας, σύμφωνα με τα πρότυπα ποιότητας και εξυπηρέτησης…
About the company
Generali Hellas S.A., member of the Generali Group, is an Insurance Company, which has been active in Greece since 1886. We enable people to shape a safer and more sustaibable future by caring for their lives and dreams. Our goal is to become a Lifetime Partner to our customers by providing innovative and personalized insurance solutions through our exceptional sales network.
About the company
Generali Hellas S.A., member of the Generali Group, is an Insurance Company, which has been active in Greece since 1886. We enable people to shape a safer and more sustaibable future by caring for their lives and dreams. Our goal is to become a Lifetime Partner to our customers by providing innovative and personalized insurance solutions through our exceptional sales network.