What you'll do
- Handle queries through live chat and ticketing, troubleshoot issues, manage user administration, join client calls, and escalate when needed.
- Create, maintain, and promote self-service support resources, including the Help Center and AI-support documentation.
- Monitor the support queue, identify recurring issues, and implement scalable solutions with cross-functional teams.
- Report on support trends across clients, verticals, and products to inform business decisions.
- Support Product Experience Executives in maintaining service standards and following best practices.
Key requirements
- API support and troubleshooting, SaaS platforms, and Data literacy
- Problem solving, Investigative thinking, and Continuous improvement
- Technical communication and Self-service documentation
- User administration and Support queue management
- Support trend analysis, Operational excellence, and Cross-functional collaboration
- Survey-derived market research data and Crosstabs
Benefits
- 25 days’ annual leave, holiday office closures, private insurance, wellbeing support, competitive salary, reward programs, flexitime, early Friday finishes, work-from-anywhere freedom, work-from-home budget, enhanced parental leave, training support, conference attendance for eligible roles, volunteering opportunities, donation matching, mobile phone contract, and restaurant ticket options.
About the job
At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a (Senior) Product Experience Executive to play a key role in our Product team in Athens. If that's you, and making a difference gets you out of bed in the morning, keep…
About the company
The next evolution of AI is humanized data. And who’s got that data? We have.
For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems.
It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world.
Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.
About the company
The next evolution of AI is humanized data. And who’s got that data? We have.
For well over a decade GWI has provided real-world, human-sourced data to power business decisions in some of the world’s biggest companies. Today we’re using that same human data to revolutionize tomorrow’s AI systems.
It’s a future where real data, gathered from real people, creates real understanding. It means GWI will be at the forefront of shaping how the next generation of AI models understand and interact with the world.
Given the future of AI, the size of this opportunity is simply staggering. If you’d like to be part of it, we’re on the lookout for out-of-the-box thinkers to help us do more great things.