e-commerce customer service agent

Oct 15, 2026 · Funky Buddha

Μεταμόρφωση·Oct 15, 2026

ΜεταμόρφωσηOn SiteΚέντρο Εξυπηρέτησης / Call CenterPermanentPart Time

JOBILY AI SUMMARY

What you'll do

Handle customer inquiries via phone calls, emails, live chat, and social media
Provide accurate and complete information to customers
Identify and assess customer needs to achieve satisfaction
Follow company procedures, guidelines, and policies
Resolve customer complaints and manage difficult situations
Escalate unresolved issues to supervisors or other departments
Communicate clearly and gently with customers
Recommend improvements to processes
Assist with ad hoc departmental projects, including occasional picking/packing

Key requirements

1+ years' experience
Customer Service and Complaint Resolution skills
Proficiency with Microsoft Suite
Experience with ERP/CRM software
Strong Communication Skills in verbal and written English
Ability to multi-task and manage time effectively
Adaptability and teamwork abilities
Organizational Skills and process improvement mindset
Competence in Phone, Email, Live Chat Support, and Social Media Communication
anypreferred

Benefits

Performance-based competitive bonus scheme, Private Medical Plan, Monthly meal card, Career development and growth opportunities, Significant discounts on company’s products, Brand New, modern, and pleasant HQ offices.

About the job

The role of the E- Commerce Customer Service Agent is to be responsible for handling in the best possible way customers’ inquiries through various channels: phone calls, emails, live chat, social media etc., providing a friendly, professional, and personalized customer service experience. Job…

Funky Buddha

Company Profile