in room dining coordinator job id:req10386470
Sep 12, 2026 · Four Seasons Athens Astir Palace
What you'll do
- Take guest In-Room Dining orders and communicate special requests to the Kitchen
- Answer telephone calls professionally and provide menu recommendations
- Upsell menu items and promote additional products and services
- Coordinate food, beverage, and amenity deliveries to ensure timely and accurate service
- Process guest charges, gratuities, and maintain billing accuracy
- Maintain records of amenities, special requests, and guest preferences
- Update guest profiles in Opera and manage VIP requests and reports
- Coordinate with Housekeeping, Banquets, and other departments for special deliveries
- Use HotSOS to dispatch service requests efficiently
- Prepare operational reports using Avero software and assist with payroll reporting
- Liaise with Culinary team regarding special dietary and off-menu requests
- Manage Food & Beverage outlet reservations through OpenTable
- Support administrative tasks and general operational assistance
- Ensure compliance with Four Seasons standards, health & safety, and hygiene regulations
- Respond appropriately during emergency situations while maintaining professionalism
Key requirements
- In-Room Dining Operations and Food & Beverage Coordination
- Guest Service and Communication Skills
- Use of Opera PMS, HotSOS, Avero Software, and OpenTable Reservation Management
- Attention to Detail and Multitasking
- Upselling Skills and Organizational Skills
- Food Handling and Sanitation Certification
- Emergency Response
- General Education
Benefits
- Competitive Salary and comprehensive Benefits Package.
- Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
- Ticket Restaurant monthly allowance of €100.
About the job
Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury while maintaining Four Seasons' legendary standards of hospitality. About the Role At Four Seasons Astir Palace Hotel…
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.