At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Concierge Agent for the Season 2026 (minimum 8 months contract) to serve as a pivotal resource for our guests. The core scope and purpose of this position is to respond to a wide variety of guest requests by accurately assessing their individual needs and desires, and then elevating the service by adding personal recommendations and touches. Your expertise will be essential in crafting truly memorable experiences, ensuring maximum guest satisfaction while meticulously complying with all Four Seasons’ policies.

What You Will Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 

• Assures that desk collateral and information for restaurants, museums, local attractions, maps, and directions are updated as needed. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• At all times strive to represent the Four Seasons Astir Palace Hotel in the most professional, courteous and efficient manner. 

• Processes incoming and outgoing packages, messages, and mail in an accurate and timely manner. 

• Works harmoniously and professionally with co-workers and supervisors. 

• Assist all departments during crunch times (queues) and ensure there is a smooth operation at all front of house areas. 

What You Bring

• A High School Diploma or Bachelor’s Degree is required.

• Applicants must have European Passport or the legal right to work in Greece.

• Fluency in English is essential. Proficiency in Greek is an advantage.

• Previous experience in a similar role is an advantage.

What We Offer

• Competitive Salary and comprehensive Benefits Package.

• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.

• Ticket Restaurant monthly allowance of €100.

• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.

• Employee Recognition Program. 

• Opportunities for Global Travel through Task Forces and Transfers.

• Access to Four Seasons global Training & Development.