communication & reservations agent (seasonal 2025)
Four Seasons Athens Astir Palace
Βουλιαγμένη
Βουλιαγμένη
Permanent
Τουρισμός / Ξενοδοχεία
On Site
Full Time
About the job
We are looking for Communication & Reservations Agents to join our Seasonal team for 2025!
What you will do
- To be fully aware of Four Seasons core standards and service Culture at all times.
- Capture sales from in-coming reservations calls and coordinate details of each reservation.
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
- Answer General Reservations e-mail, retrieve and distribute mail.
- Handle guest complaints in accordance with Four Seasons policy.
- Process WRO, OTA, Internal Reservations, and FIT reservations.
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
- Monitor Front Desk reservations made night prior, address any reoccurring issues.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
- Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
What you bring
- Applicants must have the legal right to work in the European Union.
- Fluency in English is essential. Proficiency in Greek is an advantage.
- Excellent client communication skills are essential for this role.
- No Experience is need
What we offer:
- Employee Meals
- Ticket Restaurant Monthly Amount of 100EUR
- Uniform & Laundry
- Bus Transportation to/from Elliniko
- Monthly Employee Recognition Program
- Opportunities for Global Travel through Task Forces and Transfers
- Employee Travel Program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).
Schedule & Hours:
- Summer Seasonal Job - 5 working days per week, with 2 days off.
- Schedule is changing every week according to business needs.
If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!
Τουρισμός / Ξενοδοχεία
On Site
Permanent
Full Time
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
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