customer service - sales representative

Customer Service Representative to manage customer accounts and provide excellent support throughout the order and communication process. The ideal candidate must have strong English language skills, solid knowledge of Excel, and excellent written and verbal communication abilities. Additional knowledge of ERP systems will be evaluated.  

Key Responsibility Areas

Handle communication with customers via email and phone

Process and follow up on customer orders and inquiries

Maintain accurate customer records and reports

Coordinate with internal departments to ensure timely order fulfillment

Provide professional and efficient customer support

Prepare and update sales and shipment documentation

Build and maintain positive customer relationships

Achieving assigned quarterly sales goals

Communicate new products and innovation

Reporting sales progress, maintaining sales records on daily, weekly, and monthly basis, to include sales call reports, weekly preview reports, expense reports, and other reports as directed by the management

Set yourself apart

You possess the following qualifications, background and abilities:

• College business or related field degree

• Professional inside sales or/and customer service experience strongly preferred

• Positive, enthusiastic and energetic

• Strong negotiation skills and written and verbal communication skills

• Conflict resolution and problem solving skills

• Ability to thrive in a team environment required

• Fluent in English

What's on offer?

At Fagron, you’ll find plenty of chances to grow — both personally and professionally. We work in an open, dynamic environment where your ideas and talents can shine.

We’re proud to be an equal opportunity employer. 🌍 Diversity makes us stronger, and we’re committed to creating an inclusive workplace where everyone feels welcome.