service coordinator

Everllence Hellas Ltd is  looking for a Service Coordinator to join our Technical Department and provide support  by managing daily tasks and contributing to the overall efficient operation of the department. The job requires you to work in teams while you have a strong sense of accountability and independence.

As a Service Coordinator for Everllence , you will be responsible for effectively managing and coordinating service requests from clients, ensuring timely and accurate delivery of goods. Your role involves interacting with clients, coordinating with various teams, and overseeing the end-to-end process of shipping services.

Our work environment is characterized by openness, where knowledge sharing is a natural part of everyday life. Freedom with responsibility is an integral part of our corporate culture. 

Your responsibilities include

• Receive and review service requests from clients, for all the services related with Everllence portfolio

• Act as the primary point of contact for clients , providing updates, addressing inquiries, and managing expectations regarding their service requests.

• Maintain clear and responsive communication with clients throughout the service process.

• Collaborate with Technical department to plan and execute service requests.

• Ensure that resources are allocated efficiently to meet client needs.

• Plan shipping routes by having a good communication with the involved parties (Sales Coordinator, Shipping, Retrofit dpt etc) in order to combine spare parts and service request on time.

• Consider factors like distance, cargo type, and delivery deadlines in scheduling.

• Prepare reports on service request status and performance. 

• Update ERP and CRM platform accordingly.

• Request invoices from Business Partners in order to issue Customer’s invoices on time.

• Follow up Customer Statement of account.

• Address any challenges or issues that arise during the service process, such as delays, damages, or changes to service requests.

• Implement solutions and communicate effectively with clients and relevant teams.

You can help us with these qualifications

• Bachelor's degree in Maritime Studies, logistics, supply chain management or a related field.

• Experience in service coordination within the shipping or logistics industry.

• Strong communication skills and the ability to build and maintain client relationships.

• Problem-solving skills and the ability to work effectively under pressure.

• Excellent organizational and time management skills.

• Ability on data handling and deliver results on time.

• Good Microsoft skills

• Excellent command of Greek and English language, oral and written

• Team Player, approachable, cooperative & friendly

Benefits & Learning Opportunities

We offer you a fun and challenging job in a driven and exciting environment. We are a team that have a corporate culture and a flexible working environment. Everllence offers great opportunities to develop and grow on a professional and personal level.