technical support agent (retail & fuel) athens
Epsilon Net
Αθήνα
Αθήνα
Permanent
Πληροφορική
Hybrid
Full Time
About the job
Responsibilities:
• Provide 1st level customer support using remote access tools for technical related issues.
• Troubleshoot, repair, and provide accurate, creative solutions to technical issues while ensuring customers satisfaction.
• Process requests received via telephone, email or ticketing system.
• Identify the type of the customer’s contract to provide the best possible solution.
• Prioritizes projects and operations tasks effectively.
Requirements:
• A degree in Computer Science /Information Technology or in the STEM field.
• Excellent communication skills (both written & oral).
• Excellent analytical & problem-solving skills.
• Basic knowledge in solving Networking issues.
• Enjoy being a team player.
Nice to have:
• At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.
• Microsoft SQL Databases Experience.
We offer:
• Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 1 Best Workplace in Technology Awards)
• Competitive remuneration package.
• Ongoing training, opportunities & career development.
• Private medical insurance.
• Psychological support line.
• Online personal- training programs.
• Free participation in Epsilon Training & Epsilon College educational programs.
• Hybrid working model (Athens / Thessaloniki) or Remote (Other cities).
Sector
Πληροφορική
Workplace Type
Hybrid
Employment Type
Permanent
Work Type
Full Time
About the company
𝟔𝐭𝐡 𝐄𝐔𝐑𝐎𝐏𝐄’𝐒 𝐁𝐄𝐒𝐓 𝐖𝐎𝐑𝐊𝐏𝐋𝐀𝐂𝐄 & 𝐈𝐂𝐓 𝐂𝐎𝐌𝐏𝐀𝐍𝐘 𝐎𝐅 𝐓𝐇𝐄 𝐘𝐄𝐀𝐑 𝟐𝟎𝟐𝟑 🏆
EPSILON NET is a continuously growing Group of Companies dedicated to information technology, digital content development, and vocational training.
It employs more than 1500 employees and has a certified network of 500 partners throughout Greece.
As the catalyst in the Digital Transformation of Greek Enterprises, the Group invests continuously in state-of-the-art technologies offering a range of holistic solutions covering the most demanding and contemporary needs. EPSILON NET Group of companies is a one-stop-shop destination for the modern professional, as it provides combined comprehensive information 24/7 and vocational training services.
Today, 29 specialized companies are the subsidiaries of the EPSILON NET Group, ensuring Group’s leading position in the Greek business market.
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