receptionist / υπάλληλος υποδοχής

The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.

Responsibilities 

- Greet all guests and assist them with check-in

 & Check -out

- Maintain a positive attitude and friendly demeanor

- Respond to all guest questions and requests

- Handling travel arrangements

- Handling queries and complaints via phone, email

 & general correspondence

- Answer and forward phone calls

- Keep a tidy and orderly workspace

- Assist with administrative tasks as needed

- Receiving, sorting, distributing and dispatching

 daily mail

- Handling transcription, printing, photocopying

- Maintaining safety and hygiene standards of

 the reception area

- Professional appearance

- Handling walk-in guests & last minute reservations

Requirements

- Education on Tourism Services

- Two (2) years minimum experience in the same position

- Solid written and verbal communication skills

- Fluency in English & Preferably German or French

- Ability to maintain a positive, friendly attitude even under high pressure

- Excellent knowledge of PMS (preferably Alexandros) & Microsoft Office

Benefits

- Competitive remuneration package

- Professional working environment

- Continuous education and training

- Accomodation in long dinstant hotels