receptionist / υπάλληλος υποδοχής
Jul 23, 2026 · Enorme Hotels
What you'll do
- Greet guests and assist with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to guest questions and requests
- Handle travel arrangements
- Manage queries and complaints by phone, email, and correspondence
- Answer and forward phone calls
- Keep the workspace tidy and orderly
- Assist with administrative tasks
- Receive, sort, distribute, and dispatch daily mail
- Handle transcription, printing, and photocopying
- Maintain safety and hygiene standards of the reception area
- Present a professional appearance
- Handle walk-in guests and last-minute reservations
Key requirements
- 2+ years' experience
- Fluency in English and German or French
- Strong written and verbal communication skills
- Experience with PMS Alexandros and Microsoft Office
- Skills in handling queries, complaints, phone calls, mail, and administrative tasks
- Ability to maintain a positive attitude under pressure
- Professional appearance and reception area safety and hygiene
- Tourism Management
Benefits
- Competitive remuneration package, professional working environment, continuous education and training, accommodation in long distant hotels.
About the job
The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.
Responsibilities
- Greet all guests and assist them with check-in
& Check -out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Handling travel arrangements
- Handling queries and complaints via phone, email
& general correspondence
- Answer and forward phone calls
- Keep a tidy and orderly workspace
- Assist with administrative tasks as needed
- Receiving, sorting, distributing and dispatching
daily mail
- Handling transcription, printing, photocopying
- Maintaining safety and hygiene standards of
the reception area
- Professional appearance
- Handling walk-in guests & last minute reservations
Requirements
- Education on Tourism Services
- Two (2) years minimum experience in the same position
- Solid written and verbal communication skills
- Fluency in English & Preferably German or French
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent knowledge of PMS (preferably Alexandros) & Microsoft Office
Benefits
- Competitive remuneration package
- Professional working environment
- Continuous education and training
- Accomodation in long dinstant hotels
