Join Enorme Hotels as a Guest Relations Agent and become the welcoming face our guests will remember! We are seeking a friendly, patient, and knowledgeable professional who thrives on making guests feel comfortable and valued. Your positive attitude and helpful nature will shine as you manage the front desk, assist with check-ins and check-outs, and handle guest inquiries with ease. If you love creating exceptional experiences and want to grow in a dynamic hospitality environment, this role is perfect for you!

Your main duties will be

1. Warmly greet guests and assist with smooth check-in and check-out processes

2. Maintain a positive and friendly demeanor at all times, even in busy moments

3. Respond promptly to guest questions and requests, ensuring satisfaction

4. Manage travel arrangements and resolve guest queries and complaints via phone, email, and correspondence

5. Answer and forward phone calls professionally

6. Keep the front desk area tidy, organized, and welcoming

7. Support administrative tasks including receiving, sorting, and dispatching mail

8. Handle transcription, printing, and photocopying duties

9. Maintain safety and hygiene standards in the reception area

10. Assist walk-in guests and manage last-minute reservations efficiently

Qualifications

1. Education in Tourism Services or related field

2. At least two (2) years of experience in a similar guest relations role

3. Excellent written and verbal communication skills

4. Fluency in English; knowledge of German or French is highly desirable

5. Ability to remain friendly and composed under pressure

6. Proficient in Property Management Systems (PMS) and Microsoft Office

7. Professional appearance and demeanor

Become part of a team that values your expertise and passion! Enjoy a competitive remuneration package, continuous education and training, a professional work environment, and accommodation options for long-distance assignments.