guest relations agent sissi
Jul 23, 2026 · Enorme Hotels
What you'll do
- Greet guests warmly and assist with check-in and check-out processes
- Maintain a positive and friendly demeanor at all times
- Respond promptly to guest questions and requests
- Manage travel arrangements and resolve guest queries and complaints via phone, email, and correspondence
- Answer and forward phone calls professionally
- Keep the front desk area tidy, organized, and welcoming
- Support administrative tasks including receiving, sorting, and dispatching mail
- Handle transcription, printing, and photocopying duties
- Maintain safety and hygiene standards in the reception area
- Assist walk-in guests and manage last-minute reservations efficiently
Key requirements
- 2+ years' experience
- Guest relations and customer service skills
- Proficient with Property Management Systems (PMS) and Microsoft Office
- Excellent written and verbal communication skills
- Multilingual skills including English, with knowledge of German or French desirable
- Organizational and administrative skills
- Patience, professional appearance, and phone etiquette
- Ability to maintain safety and hygiene standards
- Tourism Servicespreferred
Benefits
- Enjoy a competitive remuneration package, continuous education and training, a professional work environment, and accommodation options for long-distance assignments.
About the job
Join Enorme Hotels as a Guest Relations Agent and become the welcoming face our guests will remember! We are seeking a friendly, patient, and knowledgeable professional who thrives on making guests feel comfortable and valued. Your positive attitude and helpful nature will shine as you manage the front desk, assist with check-ins and check-outs, and handle guest inquiries with ease. If you love creating exceptional experiences and want to grow in a dynamic hospitality environment, this role is perfect for you!
Your main duties will be
Warmly greet guests and assist with smooth check-in and check-out processes
Maintain a positive and friendly demeanor at all times, even in busy moments
Respond promptly to guest questions and requests, ensuring satisfaction
Manage travel arrangements and resolve guest queries and complaints via phone, email, and correspondence
Answer and forward phone calls professionally
Keep the front desk area tidy, organized, and welcoming
Support administrative tasks including receiving, sorting, and dispatching mail
Handle transcription, printing, and photocopying duties
Maintain safety and hygiene standards in the reception area
Assist walk-in guests and manage last-minute reservations efficiently
Qualifications
Education in Tourism Services or related field
At least two (2) years of experience in a similar guest relations role
Excellent written and verbal communication skills
Fluency in English; knowledge of German or French is highly desirable
Ability to remain friendly and composed under pressure
Proficient in Property Management Systems (PMS) and Microsoft Office
Professional appearance and demeanor
Become part of a team that values your expertise and passion! Enjoy a competitive remuneration package, continuous education and training, a professional work environment, and accommodation options for long-distance assignments.
