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it helpdesk specialist (3628)
ElvalHalcor
Αττική
Αττική
On Site
Πληροφορική
Permanent
Full Time
About the job
We are seeking a skilled and customer-focused IT Helpdesk Specialist to provide technical support and assistance to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving network problems, and ensuring smooth IT operations. This role requires strong communication skills, technical expertise, and a proactive attitude toward problem-solving.
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues in a timely and professional manner.
Install, configure, and maintain computer systems, applications, and peripheral devices.
Manage user accounts, permissions, and access rights in Active Directory and other systems.
Document technical issues and solutions in the helpdesk system for future reference.
Escalate complex issues to higher-level support or specialized teams when necessary.
Assist with onboarding and offboarding processes, including device setup and account provisioning.
Maintain inventory of IT equipment and ensure proper asset tracking.
Provide support for remote users and troubleshoot VPN and connectivity issues.
Stay updated with the latest IT trends, tools, and best practices.
Qualifications
Proven experience as a Helpdesk Specialist, IT Support Technician, or similar role.
Strong knowledge of Windows operating system.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks effectively.
Customer-oriented mindset with a focus on delivering high-quality support.
Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.
The Company Offers
Opportunities for further development
Competitive remuneration package
Continuous Learning and development.
On Site
Πληροφορική
Permanent
Full Time
About the company
ElvalHalcor, an industrial producer in the aluminium and copper sector, with a well-established presence both in Greece and abroad. For more than 40 years we have been growing at a steady and responsible pace. By not only investing in research and technology, but our people too, we are able to supply major international industries with products that exist all around us. We are forging ahead on a path of sustainability, actively contributing to the industry's present and future.