ey studio+ customer & commercial growth-sales & service transformation consultant-senior consultant

At EY, we’re all in to shape your future with confidence.     

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​  

Being part of EY in Greece means being part of a continuously growing team, which has been announced as Top Employer for the fourth consecutive year, certified as a Great Place to Work for the third year in a row, and awarded as Best Workplace in Professional Services & Consulting for the second consecutive time, for our almost 3,000 professionals!  

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams  

Join us as we commemorate 100 years of EY in Greece this year. Experience great flexibility under our hybrid operating model across our offices in Athens, Patras, Thessaloniki and Crete and contribute to building a better working world.  

The opportunity:

EY Studio+ is where business, design and technology come together to transform how organizations connect with customers.

As part of a global team of 7,000 professionals across 50 countries, you'll help organizations transform how they attract, engage and serve customers. From reimagining customer experiences to improving commercial performance, you will turn insight into experience—and experience into growth. 

At the intersection of customer strategy, business transformation and technology, you'll work with leading organizations to design and deliver customer-led growth strategies, customer experience transformations and commercial excellence programs that create measurable business value.

Your key responsibilities: 

In this high-visibility position as a Consultant – Senior Consultant, you will participate in challenging global, regional and local projects and will:

Drive customer growth

Support the design of customer growth strategies, customer segmentation approaches, value propositions and go-to-market initiatives that drive acquisition, retention and customer value.

Accelerate commercial performance

Analyze commercial performance and customer data to identify growth opportunities, improve customer conversion, optimize sales effectiveness and strengthen cross-sell and upsell performance.

Elevate customer service

Build scalable service practices—strong fundamentals, simple journeys, and disciplined execution that customers feel every day. 

Generate actionable insights

Leverage customer, market and business insights to support strategic decision-making and identify opportunities for growth and performance improvement.

Skills and attributes for success:  

Commercial mindset & growth focus

Strong business acumen with the ability to connect customer strategy and transformation initiatives to measurable business outcomes.

Structured problem solving

Highly analytical and hypothesis-driven, with the ability to solve complex business challenges through data and structured thinking.

Customer and transformation mindset

Ability to understand customer, commercial and operational challenges and translate insights into practical recommendations and transformation roadmaps.

Storytelling & client communication

Ability to develop clear, compelling presentations and communicate complex ideas in a concise and impactful manner.

Client-facing confidence

Comfort working directly with senior stakeholders and contributing to strategic discussions and decision-making.

Collaboration & team mindset

Strong interpersonal skills and ability to work effectively in multidisciplinary teams across strategy, design and technology.

Execution discipline

Ability to manage multiple priorities and deliver high-quality outputs in fast-paced project environments.

Growth mindset

High levels of curiosity, accountability and continuous learning.

Experience & background:

• Education: Excellent academic background (Bachelor’s and Master’s) in Engineering, Mathematics,  Finance, Economics

• Relevant experience: 2–6 years of experience, ideally in consulting, a multinational environment, or Financial Services (banking experience is a plus)  

• Exposure to customer-led growth and transformation: Experience in one or more of the following areas is a strong plus:   

• Designing and activating go-to-market and value propositions that connect customer needs with commercial impact  

• Driving revenue growth and commercial performance (e.g. pricing, cross/upsell, funnel optimization) through data-driven insights  

• Supporting end-to-end transformation or innovation initiatives, from strategy through to execution  

• Leveraging customer, market and behavioral insights to shape strategy and decision-making 

• Designing customer journeys with a focus on simplicity, scalability and impact  

What we look for:  

At EY Studio+, your work won't sit on the sidelines—you'll be at the forefront of client transformation, with your ideas, impact and results visible across teams, leadership and clients.

A customer-first and growth-oriented mindset

You are passionate about helping organizations grow by improving customer experiences, commercial effectiveness and business performance.

Curiosity & bold thinking

You challenge assumptions, ask better questions and bring fresh perspectives to customer and business transformation challenges.

A maker mindset

You don't just develop recommendations—you help shape practical solutions and support their implementation.

Strong collaboration skills

You thrive in multidisciplinary teams and enjoy working across strategy, design and technology capabilities.

Clear, confident communication

You can communicate complex concepts in a clear, structured and compelling way.

Drive & ambition

You bring energy, accountability and a desire to continuously develop and make an impact.

Global mindset & flexibility

You are comfortable working in international environments and collaborating with clients across geographies.

What we offer you:    

Ability to Shape your Future with Confidence by:  

• Developing your professional growth:  

• You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.  

• Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.  

• Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.  

• Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.  

• Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.  

• Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.  

• Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting).  

• Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.