customer service specialist

You will be part of a dynamic Customer Experience Team aiming to deliver quality service as part of an outstanding customer experience. You will communicate with customers and business partners via phone, email and chat in order to handle service requests and inquiries. 

Your day-to-day:

• Achieve high rate on first call resolution
• Handle both incoming and outbound calls
• Handle written requests and emails
• Perform underwriting actions
• Handle documents’ issuance
• Conduct 1st level troubleshooting and technical support
• Assist customers and partners by providing product and service information
• Identify customers’ and partners’ needs to achieve satisfaction
• Assist with potential customer complaints
• Contribute to team effort by accomplishing related results
• Ensure compliance with relative policies and processes

What we are looking for:

• Proven working experience of at least 1 year in customer service
• Bachelor’s Degree in Insurance, Business Administration or related field
• Insurance CII Certification will be considered as a plus
• Excellent use of Microsoft Office Suite and familiarity with internal CRM applications
• Ability to work effectively independently and collaboratively  
• Critical and analytical thinking and ability to achieve high quality results
• Excellent communication skills, writing and verbal, both in Greek and English

What we offer:

• The opportunity to work in a fast-paced environment of a leading multinational insurance company with a strong team culture
• Competitive remuneration package
• Health and Pension Insurance Plan
• Continuous learning and career growth opportunities

If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!