We are seeking a Store Operations Business Analyst who will play a key role in bridging the gap between Store Operations, Franchise business stakeholders, and technology delivery teams. This individual will leverage Agile methodologies to elicit, refine, and manage business requirements for store technology solutions, ensuring that products align with operational needs and business goals. Working closely with Product Managers, engineers, and operations leaders, you will drive process efficiencies and enhance performance within a dynamic retail distribution network.

Office location: Northeastern suburb of Athens

On-site presence: 3 days per week

Responsibilities

• Act as the primary liaison between Store Operations and product/technology teams

• Facilitate discovery sessions such as requirement workshops with stakeholders

• Elicit, analyze, and document business requirements for store operations and technology platforms

• Define clear problem statements, desired outcomes, and acceptance criteria in collaboration with stakeholders

• Support technology solutions, including Store Backoffice, Electronic Shelf Labels, SAP for stores, and tailored applications

• Identify and propose process and system optimizations to enhance throughput, accuracy, and service levels

• Assess the operational impacts of new features and assist in change management initiatives

• Develop test scenarios, validate outcomes, and coordinate defect resolution during User Acceptance Testing (UAT)

• Ensure solutions align with functional and non-functional business requirements

• Manage requirements, user stories, defects, and backlog prioritization using Jira

• Document business processes, functional requirements, and decisions in Confluence

• Maintain clear, traceable documentation that supports transparency and cross-team alignment

• Communicate project statuses, risks, dependencies, and trade-offs effectively to stakeholders

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field

• 2+ years of experience as a Business Analyst or Product Analyst

• Skills in BA stakeholder management, elicitation of information, and BA artifacts documentation

• Proficiency in using Atlassian tools, particularly Jira and Confluence

• Solid understanding of the software development life cycle (SDLC) and Agile methodologies

• Proven ability to translate business requirements into Agile product documentation

• Strong interpersonal and communication skills for effective cross-functional collaboration

• Excellent command of written and spoken English (B2+ level)

• Working proficiency in Greek

Nice to have

• SAP Retail experience

• Ability to operate effectively in a fast-paced, iterative product development environment

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses