We are seeking a Senior Product Manager to lead business demand management for e-commerce platforms and oversee UX/UI initiatives across digital channels.

This role is pivotal in enhancing customer experience, aligning product functionality with user expectations, and delivering measurable business value. The ideal candidate will demonstrate expertise in e-commerce best practices and customer journey design to support strategic goals and ensure seamless integration across channels.

The remote option applies only to the Candidates who will be working from any location in Greece.

Responsibilities

• Own the digital customer journey from initial interaction through to order placement across platforms such as the ab.gr website and mobile application

• Support the development and communication of a clear product vision, including planning, optimization and execution of e-commerce and customer experience processes

• Gather and analyze requirements with business counterparts and digital experts, contributing to the product roadmap and translating needs into functional specifications

• Manage and prioritize the product backlog, ensuring user stories, features and technical tasks are well-defined and aligned with product goals

• Collaborate with cross-functional IT teams, including Product Owners and Business Analysts, to ensure successful delivery of product features and improvements

• Identify opportunities for continuous improvement across e-commerce platforms and related systems to drive enhancements in efficiency, user experience and business outcomes

• Lead or support training sessions for end users and internal stakeholders to ensure adoption and understanding of new functionalities

• Analyze end-user feedback and behavior to inform ongoing product development and refinement

• Apply critical and analytical thinking to analyze complex information and reach data-driven conclusions

• Take initiative, anticipate needs and actively seek opportunities for improvement

• Prioritize effectively and manage time to ensure timely and efficient delivery

• Convey messages clearly, concisely and persuasively to various stakeholders

• Embrace team collaboration, value diverse perspectives and foster a sense of belonging

• Promote digital tools, emerging technologies and modern practices within the area of expertise

Requirements

• Minimum 5 years of experience in product management or related roles within the e-commerce domain

• Knowledge of e-commerce best practices and customer journey design

• Skills in UX/UI initiatives, digital channel management and process optimization

• Background in collaborating with cross-functional IT teams, Product Owners and Business Analysts

• Competency in gathering and analyzing requirements, managing product backlogs and defining functional specifications

• Understanding of continuous improvement methodologies and business outcome measurement

• Proficiency in analyzing end-user feedback and behavior for product refinement

• Capability to lead or support training sessions for end users and internal stakeholders

• Qualifications in critical and analytical thinking, time management and authentic communication

• Flexibility to embrace digital tools, emerging technologies and modern practices

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses