We are seeking a Senior Platform Support Engineer to provide first-line technical support and manage the WTW Radarlive platform.

You will oversee platform upgrades, optimize performance, and lead incident response efforts to ensure seamless operations. Join our team to contribute your expertise and help us maintain a robust and scalable system.

Responsibilities

• Provide first-line (L0/L1) technical support for the WTW Radarlive platform

• Manage and support the WTW Radarlive platform with a strong understanding of its system architecture

• Plan, coordinate, and execute platform upgrades and deployments across multiple environments ensuring minimal downtime and risk

• Monitor, troubleshoot, and optimize the Radarlive platform’s runtime performance proactively identifying and resolving issues

• Develop and maintain automation scripts for deployment, configuration management, and operational tasks using industry-standard tools

• Lead incident response for platform outages or degradations perform root cause analysis and implement preventive measures

• Analyze system usage and forecast capacity needs ensuring the platform scales efficiently to meet business demands

• Implement deployment automation and maintain CI/CD pipelines

• Manage configuration management implementation and updates

• Collaborate with software and test engineering teams to align platform support with development needs

• Document system architecture changes and operational procedures

• Continuously improve platform reliability and performance based on monitoring data

• Coordinate with stakeholders to understand and address platform requirements

• Conduct root cause analysis of critical incidents and drive corrective actions

Requirements

• Minimum 3 years of experience in site reliability engineering or related role

• Strong experience with Azure DevOps and Azure Pipelines

• Proficiency in Azure Virtual Machines management

• Experience implementing configuration management systems

• Hands-on experience with the WTW Radarlive platform or similar systems

• Expertise in YAML for automation and configuration scripting

• Proven ability to lead incident response and manage critical outages

• Experience in planning and executing platform upgrades and deployments

• Strong analytical and troubleshooting skills

• Ability to develop and maintain automation scripts

• Excellent communication and collaboration skills

• Fluent in the Greek language (or native)

• English language proficiency (B2+)

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses