The Junior Platform Engineer – Store Operations supports the stability and performance of the technology platforms that power our retail stores. This entry-level role is ideal for candidates eager to learn and grow their technical skills while working closely with experienced engineers and store operations teams.

Key Competencies:

• Customer-Centric Mindset: Eager to help store teams by ensuring reliable technology

• Ownership & Accountability: Willing to take responsibility for assigned tasks and follow through on issues

• Collaboration: Works well with others and communicates effectively across teams

• Problem Solving: Approaches challenges with curiosity and a willingness to learn

• Adaptability: Comfortable learning in a fast-paced, changing environment

Please note that working from the office in Athens 3 days per week is required.

Responsibilities

• Assist in monitoring and maintaining store-level platforms to support high availability and performance

• Provide initial (Tier 1/Tier 2) technical support for store operations teams, helping troubleshoot basic issues related to data flows, system performance, and integrations

• Work with vendors and internal teams to help resolve platform incidents and minimize disruption to store operations

• Learn and apply basic concepts of relational databases, including writing simple queries, performing data validation, and supporting ETL processes under supervision

• Develop an understanding of integration patterns (such as APIs, flat files, and message queues) to support system connections

• Support engineering teams in implementing and testing integrations between store systems and enterprise platforms

• Assist in documenting system flows, operational procedures, and troubleshooting guides

• Participate in on-call rotation for critical store systems, with guidance from senior team members

• Contribute to root-cause analysis and suggest improvements for system stability

• Communicate technical issues clearly to both technical and non-technical audiences

• Provide training and technical guidance to cross-functional teams as needed, with support from senior engineers

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience (students in their final year or recent graduates are welcome)

• Basic knowledge of SQL (ability to write simple queries and perform data validation)

• Interest in supporting distributed systems or platforms

• Strong analytical and problem-solving skills, with a willingness to learn troubleshooting in complex environments

• Good verbal and written communication skills

• Proficient in English

Nice to have

• Exposure to system integration methods (REST/SOAP APIs, message queues, flat-file transfer, ETL pipelines, event-driven architectures)

• Experience (internships, projects, or coursework) with technologies in retail, grocery, or high-volume operational environments

• Familiarity with cloud environments (AWS, Azure, or GCP)

• Experience with monitoring tools (even at a basic level)

• Knowledge of POS systems, inventory platforms, or store workforce/operations tools

• Exposure to DevOps practices and CI/CD processes

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses