We are seeking a Business Analyst in the Retail domain to join our dynamic team, serving as a vital connection between Store Operations, Franchise business stakeholders, and technology delivery teams.

This role involves managing business requirements for store technology solutions using Agile methodologies to ensure efficient and value-driven delivery.

Office location: Gerakas, Athens.

On-site presence: 2-3 days per week.

Responsibilities

• Act as the primary liaison between Store Operations and product/technology teams

• Facilitate discovery sessions including requirement workshops

• Elicit, analyze, and document business requirements related to store operations processes and technology platforms

• Collaborate with stakeholders to define clear problem statements, desired outcomes, and acceptance criteria

• Support technology solutions such as Store Backoffice, Electronic Shelf labels, SAP for stores and tailor-made solutions

• Identify process and system improvement opportunities that improve throughput, accuracy, labor efficiency, and service levels

• Assess operational impacts of new features and support change management activities

• Support User Acceptance Testing (UAT) by developing test scenarios, validating outcomes, and coordinating defect resolution

• Ensure solutions meet both functional and non-functional business requirements

• Use Jira to manage requirements, user stories, defects, and backlog prioritization

• Use Confluence to document business processes, functional requirements, solution designs, and decision logs

• Maintain clear, traceable documentation that supports transparency and cross-team alignment

• Provide clear communication of status, risks, dependencies, and trade-offs to stakeholders

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field

• 2–4 years of experience as a Business Analyst or Product Analyst

• Strong experience using Atlassian tools, particularly Jira and Confluence

• Solid understanding of software development life cycle (SDLC) and Agile methodologies

• Proven experience translating business requirements into Agile product artifacts

• Ability to work effectively in cross-functional teams

• Strong written and verbal communication skills

• Ability to operate effectively in a fast-paced, iterative product environment

We offer/Benefits

For your comfortable work:

• Remote and hybrid work opportunities

• Option to work from our centrally located office in Athens

• Corporate laptop provided

• Private health insurance

• Meal vouchers / restaurant tickets

• My Benefit card (264€/year)

• Monthly public transportation card

For your growth:

• Global and diverse client portfolio, large-scale projects, and trendy technologies

• Diverse multicultural, multi-functional, and multilingual work environment

• Opportunity to contribute to internal and open-source products

• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey

• Possibility to create a Personal Development Plan from the first day in the company

• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries

• Certification opportunities

• Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities

• Language courses