team leader customer support

We are looking for a motivated  Team Leader Customer Support to join our dynamic and high-caliber team.  

Your Role

Lead and support the Customer Support team to ensure efficient daily operations, excellent customer service, effective escalation management, and achievement of team objectives in line with company processes and service standards.

Your contribution to the success of the team

• Manage and support complex customer cases, ensuring professional communication and timely, effective resolution.

• Monitor unanswered calls and open support tickets to ensure prompt follow-up and seamless service continuity.

• Lead and coordinate the daily activities of the Support team, fostering collaboration and operational efficiency.

• Monitor, analyze, and troubleshoot application issues to ensure optimal system performance and stability.

• Collaborate with the Production team to resolve critical issues and effectively manage escalations.

• Communicate with customers and business partners regarding complaints, escalations, and other high-priority matters.

• Monitor team performance and productivity, providing guidance to maintain high service standards.

• Identify opportunities and recommend improvements to internal processes and workflows, driving operational excellence and enhancing the customer support experience.

Your Qualifications & Competencies

• Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.

• At least 4 years of experience in a Customer Support or Support Consultant role.

• Leadership and team coordination skills.

• Excellent verbal and written communication skills both Greek and English.

• Strong interpersonal and relationship-building skills.

• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.

• Ability to work independently while collaborating effectively within a team environment.

• Customer-focused mindset with a strong commitment to delivering exceptional service and achieving high levels of customer satisfaction.

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services