e-invoicing support consultant
Sep 14, 2026 · ENTERSOFTONE
What you'll do
- Respond to incidents as 2nd Level Support by analyzing, investigating, and escalating issues to Development/Product teams
- Analyze and initiate system and process improvements based on received requirements while prioritizing risks
- Monitor Customer Health
- Manage escalations
- Manage SLA policies and Quarterly Business Reviews
- Collect requirements, analyze business needs, and execute process workshops
- Provide partner support via email/e-ticket
- Respond to partner issues
- Assist partners with implementation and training
- Analyze and report product malfunctions
Key requirements
- Knowledge of myDATA (IAPR) especially on Revenues
- Experience with ERP software including Softone ERP
- Problem-solving and troubleshooting technical issues
- Communication and customer-oriented skills
- Incident management, escalation, SLA management, and support via email/e-ticket
- Business analysis, process improvement, training delivery, and customer health monitoring
- English language proficiency
- Computer Science / Business Administration / Finance / Accounting
Benefits
- Competitive remuneration package, private health insurance, hybrid working model, opportunities for mentorship, transportation with company bus, funded training and development, food catering services.
About the job
We are looking for a motivated E-invoicing Support Consultant to join our dynamic and high-caliber team. Your contribution to the success of the team - Respond to incidents as 2nd Level Support by analyzing, investigating, and escalating issues to the Development/Product teams - Continuously…
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.