collections & credit control officer

We are looking for a Collections & Credit Control Officer to join our high caliber team.

Your contribution to the success of the team

• Continuous review of outstanding debt for a portfolio of customers from our customer base.

• Reconcile accounts, resolve billing discrepancies, and issue credit notes when required.

• Negotiate payment plans with customers and follow-up on agreements

• Monitor outstanding invoices and adherence to payment plans along with new billings in order to control further credit exposure

• Review and assess customer credit risk, maintaining up-to-date records in our finance systems.

• Collaborate closely with our Sales, Services and Finance teams to deliver a seamless customer experience.

• Prepare regular reports on aged debt, collections progress, and cash flow forecasts.

• Support month-end closing activities and process improvements to enhance collection efficiency and better monitoring.

Your Qualifications & Competencies

• 2+ years’ experience in credit control, collections, or accounts receivable. Software, SaaS or business services environment will be considered a plus.

• Strong communication and relationship-building skills — you’re firm but fair with customers and can engage with other stakeholders, such as sales.

• A problem solver who thrives in a fast-paced, collaborative environment.

• Organizational skills, ownership of tasks and ability to prioritise.

• Confident using Excel/Google Sheets and accounting systems. Experience with S1 ERP will be considered an asset.

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services