technical support consultant

We are expanding our Technical Support team in Athens and we are seeking a motivated and skilled Technical Support Consultant to join our dynamic team with the following responsibilities:

·       Provide expert technical assistance and support to end-users

·       Diagnose and troubleshoot software issues, providing effective solutions to clients

·       Advice and train users on software use

·       Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

·       Bachelor's or Master’s degree in Computer Science, Information Technology, Economics or a related field

·       Knowledge of Databases (Microsoft SQL Server)

·       Familiarity with software is considered a plus

·       Excellent verbal and written communication skills in English

·       Strong interpersonal skills

·       Excellent problem-solving and analytical skills

·       Ability to work independently and as part of a team

·       Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

·       Competitive remuneration package

·       Private health insurance plan

·       Benefits such as gift cards, meal tickets, personal travelling expenses etc.

·       Continuous training opportunities and certifications

·       A positive and supportive working environment