Provides personalized service to guests, handles inquiries and complaints, and ensures a memorable experience. Acts as the main point of contact for VIPs and regular guests.

Key Responsibilities:

• Greet and assist guests upon arrival and departure in a warm and friendly manner.

• Address guest inquiries via e-mail before arrival and offer recommendations to enhance their stay.

• Resolve guest complaints and concerns with professionalism, offering suitable solutions.

• Maintain detailed knowledge of hotel services, amenities, and local attractions to assist guests.

• Coordinate with other departments (Housekeeping, Front Desk, F&B, etc.) to ensure seamless guest experiences.

• Handle guest check-ins and check-outs, ensuring all information is accurate and up-to-date.

• Manage VIP guests and special requests, ensuring a high level of service is provided.

• Provide assistance with reservations and booking modifications.

• Ensure all guest feedback is recorded and used to improve service quality.

• Maintain a high level of professionalism and confidentiality.

• Performing other related tasks based on the hotel's needs.

Requirements:

• Proven experience in guest relations in the hospitality industry.

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and attention to detail.

• Fluent in Greek and English (additional languages are a plus).

• Ability to work in a fast-paced environment and remain calm under pressure.

• A positive attitude and a passion for providing exceptional service.

• Knowledge of a PMS will be an advantage (e.g., Opera, Fidelio).

Company offers:

• Fixed Term Contract (season 2026)

• Career development opportunities.

• Excellent working environment.

• Accommodation and meals on all working days.

• Transportation from/to staff houses.