guest relations supervisor - domes aulus zante

The Guest Relations Supervisor at Domes Resorts is responsible for ensuring exceptional guest experience by overseeing the guest relations team and managing guest interactions. This role involves enhancing guest satisfaction through personalized service, addressing concerns, and fostering a welcoming atmosphere. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.

Some of the responsibilities you will be entrusted with:

• Develop strategies to boost guest satisfaction and loyalty.

• Resolve guest inquiries and complaints promptly and effectively.

• Ensure personalized service across all guest touchpoints.

• Train, supervise, and mentor the Guest Relations team.

• Conduct performance evaluations and provide constructive feedback.

• Foster a positive, high-standard team culture.

• Liaise with departments (housekeeping, maintenance, F&B) to fulfill guest requests.

• Communicate guest preferences to relevant teams.

• Prepare reports on guest satisfaction and departmental performance.

• Upsell room upgrades and hotel facilities (restaurants, bar, spa).

• Maintain accurate guest records in the hotel management system.

• Support development of guest service policies and procedures.

Requirements

Useful to have:

• Bachelor’s degree/ Diploma in hospitality management, Business Administration, or related field preferred. 

• Proven experience in guest relations or customer service, in a luxury hospitality environment. 

• Knowledge of the English language, a second language will be considered a plus. 

• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division. 

• Excellent communication and interpersonal skills for managing interactions with both guests and team members. 

• Knowledge of health and safety regulations. 

• Ability to work in a fast-paced environment and handle pressure with professionalism. 

• Strong leadership skills to inspire and guide the personnel, while also demonstrating decisiveness and accountability. 

• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges. 

• Ability to handle guest complaints with professionalism. 

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment