guest relations officer - domes zeen chania
Aug 5, 2026 · Domes Resorts
What you'll do
- Promote hotel amenities, services, and packages to enhance guest experience
- Organize and facilitate guest engagement activities and events
- Upsell room upgrades and additional services to maximize revenue
- Promote hotel facilities such as restaurants, bars, and spa
- Address guest complaints and issues efficiently and follow up to ensure resolution
- Maintain effective communication with other departments for seamless service
- Update guests on hotel services, special offers, and events
- Provide personalized assistance and respond promptly to guest inquiries and requests
- Maintain accurate records of guest interactions, feedback, and special requests
- Prepare reports on guest satisfaction and service trends
- Assist guests with reservations, local recommendations, and transportation
- Coordinate special guest requests such as room preferences and celebrations
Key requirements
- Communication and interpersonal skills for guest and staff interactions
- Complaint resolution and guest services management
- Knowledge of property management systems like Opera
- Hospitality knowledge and guest service experience
- Upselling and event organization skills
- Language skills in English and possibly additional languages
- Hospitality Managementpreferred
Benefits
- Competitive Remuneration Package, Continuous Training & Development opportunities, Friendly Work environment.
About the job
The Guest Relations Officer is responsible for creating a welcoming atmosphere for guests and ensuring that their stay is enjoyable and memorable. The Guest Relations Officer acts as a liaison between guests and the hotel team, addressing any inquiries or concerns while promoting hotel services and amenities.
Some of the responsibilities:
Promoting Hotel Services
· Actively promote hotel amenities, services, and packages to enhance the guest experience.
· Organize and facilitate guest engagement activities and events.
· Upsell room upgrades and additional services to maximize revenue.
· Promote Hotel Facilities such as restaurants, bars, spa etc.
Complaint Resolution
· Address guest complaints and issues efficiently, ensuring a swift resolution to maintain guest satisfaction.
· Follow up with guests to ensure their concerns have been fully resolved.
Communication
· Maintain effective communication with other departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless service delivery.
· Update guests on hotel services, special offers, and events.
· Provide personalized assistance and respond promptly to guest inquiries and requests.
Record Keeping
· Maintain accurate records of guest interactions, feedback, and special requests in the hotel management system.
· Prepare reports on guest satisfaction and service trends for management review.
Concierge Services
· Assist guests with reservations, recommendations for local attractions, dining, and transportation.
· Coordinate special requests, such as room preferences, celebrations, or specific amenities.
Requirements
Useful to have:
· Bachelor’s degree/ Diploma in hospitality is preferred.
· Previous experience in front office or guest services in luxury hospitality environment.
· Knowledge of the English language, a second language will be considered a plus.
· Proficiency with property management systems (Opera) and other hotel-related software.
What you will bring:
· Excellent communication and interpersonal skills for managing interactions with both guests and staff.
· Ability to work in a fast-paced environment and handle pressure with professionalism.
· Ability to resolve guest complaints or concerns effectively and promptly.
· Quickly adjusting to changing guest expectations or operational challenges.
· Managing multiple guest interactions or requests simultaneously while maintaining quality.
Benefits
You will benefit from:
· Competitive Remuneration Package
· Continuous Training & Development opportunities
· Friendly Work environment
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.