groom for aulus lindos rhodes

The Groom (Bellboy) at Domes Resorts is responsible for offering exceptional guest service by assisting with luggage, informing guests about hotel facilities and services, ensuring a warm and welcoming experience throughout a guest stay. The incumbent creates a positive first and last impression for our hotel guests.

Some of the responsibilities:

Guest Arrival and Departure Assistance

·        Greet guests upon arrival and departure with a friendly and courteous demeanor.

·        Assist with luggage handling, loading/unloading from vehicles, and escorting guests to their rooms.

·        Ensure smooth check-in and check-out experiences by working closely with the front desk and concierge team.

Luggage and Package Delivery

·        Safely transport luggage and personal belongings to and from guest rooms.

·        Deliver packages, amenities, and other items to guest rooms as requested.

·        Store luggage securely for early arrivals or late departures in designated areas.

Hotel Information & Assistance

·        Provide accurate information about the hotel’s services, facilities, and local attractions.

·        Answer guests’ inquiries and offer recommendations for dining, entertainment and transportation.

·        Coordinate with the concierge team to ensure personalized guest service.

Guest Transportation

·        Arrange transportation services for guests, including taxis, airport shuttles and private transfers when asked.

·        Ensure the safety of the guests adhering to driving rules inside/ outside of the hotel

Safety and Security

·        Ensure all safety and security protocols are followed during guest interaction.

·        Report any suspicious activity or security concerns to the management.

Requirements

Useful to have:

·        High school diploma or equivalent.

·        Previous experience in a similar role (bellhop, valet, or concierge) is an asset but not required. Customer service experience is beneficial.

·        Fluent in English (additional languages are a plus).

·        Valid driver’s license (B)

What you will bring:

·        Excellent communication and interpersonal skills for managing interactions with both guests and staff.

·        Ability to work in a fast-paced environment and handle pressure with professionalism.

·        A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.

Benefits

You will benefit from:

·        Competitive Remuneration Package

·        Continuous Training & Development opportunities

·        Friendly Work environment