senior technical program manager

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities:

• Lead technical programs that enhance internal systems, ensuring alignment with business objectives and long-term scalability, while also scoping, planning, and executing projects beyond MVP to ensure long-term impact and efficiency.
• Manage internal service desk operations, optimizing ticketing systems and response processes, and serve as an escalation point for complex system-related issues, ensuring timely resolution.
• Drive automation and operational improvements across teams, identifying and implementing process improvements to streamline workflows and enhance efficiency.
• Oversee the administration, customization, and optimization of internal platforms such as Jira or Zendesk, and support the development of integrations and automation solutions using tools like Zapier and scripting languages (e.g., Python, JavaScript).
• Provide technical guidance on system scalability, data management, and security best practices, while also acting as the primary point of contact for vendors, managing relationships, and ensuring contracts align with business needs.
• Proactively engage with stakeholders across teams, translating business needs into actionable technical solutions, and support change management initiatives, ensuring smooth adoption of new systems and processes.
• Develop reporting frameworks to track team performance, automation impact, and operational effectiveness, and analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Leverage insights derived from data analysis to drive strategic decision-making and optimize internal operations.

Requirements:

• 5+ years of experience in technical program management, system administration, or a related field.
• Strong background in managing and optimizing internal systems, automation tools, and integrations.
• Hands-on experience with ticketing systems, workflow automation, and process improvements.
• Proficiency in scripting languages (Python, JavaScript) and API-based integrations.
• Ability to manage multiple projects simultaneously while balancing technical and business priorities.
• Strong stakeholder management skills with the ability to communicate complex technical concepts to non-technical audiences.
• Experience in managing vendor relationships, procurement processes, and contract negotiations.
• Data-driven mindset with experience in reporting, analytics, and KPI tracking.
• Excellent problem-solving skills and a proactive approach to identifying and mitigating risks.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access