
program manager, customer success
Deel
Ελλάδα
Ελλάδα
Remote
Πληροφορική
Permanent
Full Time
About the job
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Responsibilities
Contribute to the overall success and growth of the Customer Success team by working hands-on with both client and internal matters
Oversee and manage the launch of customer success programs related to Delivery Service Providers to ensure seamless experiences for global employees and employers.
Own the creation and implementation of sales, implementation, and customer success programs for DSPs
Lead the initiation and management of customer service for all Delivery service programs. Act as the primary stakeholder for clients utilizing DSPs. Ensure support CS, Implementation, Sales are all aligned
Own programming forDSPs including enablement and building out processes to scale ownership of DSP-related questions and issues across the post sales organization
Execution of operational improvements within Customer Success - leadership point for DSP lead projects
Qualifications
3 - 5 years of experience across operations and customer success
Proven experience leading and implementing operational improvement projects
Strong analytical skills turning data insights into projects that positively influence customers satisfaction
Own and execute multiple strategic projects/programs; maintaining attention to all details
A love for processes and optimization: we need to build more processes to match our growing team, while optimizing our existing ones; you will need to be hands-on and experienced on creating customer journeys/workflows
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Remote
Πληροφορική
Permanent
Full Time
About the company
Deel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it possible for companies of all sizes to scale globally with unmatched speed and flexibility.
Today, Deel serves over 25,000+ companies worldwide—from small teams to publicly traded enterprise businesses.
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