benefits specialist

The Benefits Specialist will play a key support role in delivering a seamless and high-quality benefits experience for our clients and their employees. You’ll be the main point of contact for ongoing benefit-related inquiries, ensuring accurate administration and timely issue resolution across a wide range of health and welfare plans. Working closely with clients, brokers, carriers, and internal teams, you’ll help manage open enrollment, maintain benefit materials, and support employee education. This role is critical to ensuring client satisfaction and helping Deel scale its global HR and payroll solutions with consistency, accuracy, and care.

Responsibilities 

• Main point of contact for clients. Responsible for day-to-day benefit administration and client satisfaction.
• Answer benefit related inquiries for clients following implementation, to include troubleshooting issues, auditing changes, and providing medical insurance cards.
• Coordinate with clients, brokers, and carriers to gather necessary benefit information and documentation; work directly with clients on anything outstanding, setting firm deadlines and expectations.
• Conduct virtual Employee Benefit Orientation Meetings. Own the build out and maintenance of supplemental client facing benefit materials including but not limited to slide decks and benefit orientation/training videos.
• Work closely with Benefit Implementation Managers/Specialists on Open Enrollment launch and troubleshooting of enrollment workflows
• Quality control all client set-ups for accuracy.
• Assist employees with eligibility and coverage issues and questions.
• Act as a liaison between the insurance carriers and employees to ensure resolution of any claim or benefit inquiries.
• Lead annual open enrollment process for clients for both master and carveout plans.
• Partner with the payroll department; review & confirm changes in deductions/costs from payroll to payroll.
• Assist with monthly benefit reconciliation items.
• Ensure a high level of customer service delivery by providing timely, accurate, courteous, and appropriate responses to worksite employees, clients, and vendors.
• Assist with all other duties and projects as assigned.

Qualifications

• A Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least 1–2 years of experience working in HR, employee benefits, insurance, or administrative support.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access