Jobily
customer service coordinator
About the job
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, artwork co-ordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
Dealing with customers (monitoring orders, requests, queries, and complaints)
Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
Assist in Tenders preparation
Build relationships with customers through follow-up of services
Assist management in developing and reviewing the sales figures
Assist in customized and/or ad hoc reports.
Qualities /Attributes
Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
Proven track record of performing at a high level in a fast paced customer service environment.
Working with Integrated Business Systems.
Skills
Microsoft Office
Working knowledge of SharePoint, CRM
Problem-Solving Abilities
Strong verbal and written communication skills
Collaboration and the ability to work effectively within a team
Qualifications:
Educated to A level standard or equivalent
Evidence of continuous learning and development
We offer:
A competitive salary based on experience and skills
Excellent working environment
Private Health Coverage
Ticket restaurant
Work from the office with flexibility
Continuous Growth Opportunities
Learning Fridays
Wellbeing activities
Fresh Fruits Program
About the company
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization.
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customer service coordinator
DS Smith
Αττική
Αττική
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the job
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, artwork co-ordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
Dealing with customers (monitoring orders, requests, queries, and complaints)
Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
Assist in Tenders preparation
Build relationships with customers through follow-up of services
Assist management in developing and reviewing the sales figures
Assist in customized and/or ad hoc reports.
Qualities /Attributes
Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
Proven track record of performing at a high level in a fast paced customer service environment.
Working with Integrated Business Systems.
Skills
Microsoft Office
Working knowledge of SharePoint, CRM
Problem-Solving Abilities
Strong verbal and written communication skills
Collaboration and the ability to work effectively within a team
Qualifications:
Educated to A level standard or equivalent
Evidence of continuous learning and development
We offer:
A competitive salary based on experience and skills
Excellent working environment
Private Health Coverage
Ticket restaurant
Work from the office with flexibility
Continuous Growth Opportunities
Learning Fridays
Wellbeing activities
Fresh Fruits Program
On Site
Κέντρο Εξυπηρέτησης / Call Center
Permanent
Full Time
About the company
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization.