mass segment officer

CrediaBank, which was created through the merger of Attica Bank and the former

Pancreta Bank, is looking for a Mass Segment Officer to join our dynamic team

As a Mass Segment Officer, reporting to the Branch Manager, you will manage and

coordinate all activities related to servicing individual customers of the Branch,

including the sale of deposit, investment, lending, and bancassurance products. You

will support branch staff, delivering these services, ensuring smooth execution and

compliance to the Bank’s policies and procedures.

You will actively promote the branch's commercial objectives by building and

maintaining strong client relationships and informing them about new banking

products and services. As the first point of contact, you will play a key role in ensuring

an exceptional customer service experience.

The role requires you to have a customer-focused profile and demonstrate strong

commitment to the achievement of the team’s and the Organization’s goals.

Responsibilities:

• Greet customers upon entering the branch, identify their needs and manage service

flow to the appropriate Relationship Manager

• Assist customers with digital banking transactions, handle routine requests and

escalate to Relationship Managers when needed

• Actively develop the customer base and promote retail banking products and

services

• Monitor the market and competition and liaise with relevant departments on

product and service development.

• Maintain relationships with local stakeholders

• Execute daily operations (clearing, returned check, manage safe deposit boxes and

overdue loans)

• Support the Cashier in reconciling the cash register and ATM and perform financial

transactions

• Manage branch organizational and operational matters, ensuring proper

documentation and customer approval, before submission to Central Services;

promote effective implementation and improvement of branch procedures

• Participate in the formulation and oversight of the branch’s internal commercial

and operational objectives plan

• Contribute to branch budgeting process

• Input credit applications, collect necessary documentation and forward to the

related credit department

• Perform any additional duties assigned by management.

Qualifications:

• Bachelor’s degree, preferably in Accounting, Finance, Economics, Business

Administration or a related field

• Master’s degree in a relevant filed will be considered an asset

• Minimum of 3 years’ relevant experience

• Professional certification under the joint decision of the Executive Committee of

the Bank of Greece and the Board of Directors of the Hellenic Capital Market

Commission (either of types: a1,a2, b1, b, c, d) and/or professional accreditation

in private insurance intermediation (types A, D) will be considered an asset

• Solid knowledge of financial products and services, particularly loans and credit,

and awareness of market competition

• Strong sales skills and solid understanding of customer behavior and relationship

management

• Customer-focused with excellent communication and interpersonal skills

• Very good command of English.

Preferred Qualifications:

We highly encourage applications from local candidates or permanent

residents of Trikala who are familiar with the community and local banking

needs.