french customer service agent
Jun 29, 2026 · Cosmote e-Value
About the job
We are looking for a passionate and customer-oriented French Customer Representative to join our growing team in the exciting field of electric mobility and EV charging solutions.
In this role, you will support our French-speaking customers by providing high-quality assistance related to electric vehicle charging, charging stations, and related services.
Key Responsibilities
Provide outstanding customer support to French-speaking clients via phone
Assist customers with inquiries related to electric vehicle charging, payments, charging stations, and respective applications
Escalate more complex cases when necessary
Guide users through the use of EV charging platforms and services
Ensure a high level of customer satisfaction by delivering accurate and timely solutions
Stay up to date with company products, services, and developments in the e-mobility sector
Required Qualifications
French language: C2 level or native
English language: C1 level or higher
High school diploma (Lyceum or equivalent)
Excellent communication and problem-solving skills
Customer-focused mindset with strong interpersonal abilities
Ability to multitask and manage time effectively
Desired Qualifications
Previous experience in customer service or call centers
Interest or experience in electric vehicles, renewable energy, or charging infrastructure
Benefits
Competitive monthly salary and insurance coverage from day one
Continuous training on processes, products and services
Access to an extensive e‑learning library for skill development
Career development opportunities in a growth‑oriented environment
Corporate mobile plan and preferential telephony packages
Annual meal voucher
Additional benefits through corporate partnerships
Permanent employment contract
About the company
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.
About the company
Who we are.
We have built a dynamic human centric culture that empowers our 7.000 member team to increasingly deliver results and success in everything that they do. At the heart of our organizations’ philosophy is a very humanised approach. The way we see things; no matter how much technology changes; our people will always be the most important part of the customer relationship excellence we seek to deliver. Evolving our expertise, increasing our knowledge and building a future – proofed skillset, means we’ll always deliver beyond what’s expected. At Cosmote eValue, we offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. We add value to every interaction, with every customer, every day.
Our company at a glance.
Headquartered in Greece, with 25 years of experience, Cosmote eValue, has been delivering Customer Experience and Relationship Initiatives to some of the region’s leading organizations.
We have expanded our operations to cover 20+ countries, with established presence in Greece, Romania, and Belgium. Our specialized team of 7.000 members works with over 80 commercial and governmental clients. Working side by side with our clients we’ve transformed the way in which they connect with and manage their customer relationships.
Empowering our family. Driving value.
We are a proud member of OTE Group of Companies, the largest technology company in Greece. It is one of the top listed companies with respect to capitalization on the Athens Stock Exchange and is also listed on the London Stock Exchange. Deutsche Telekom holds 51.7% of OTE’s share capital and the Greek State holds 7.4%. In 2022, OTE Group employed approximately 11,000 people in Greece.
Under the unified commercial brand COSMOTE and its key message “a better world, for all”, OTE Group offers a wide range of services: fixed-line and mobile telephony, broadband services, pay-TV and integrated ICT solutions. The Group is also active in maritime communications and real-estate, as well as in customer experience, e-payments, online food delivery and the digital insurance market. Abroad, the Group operates in the mobile telecommunications market of Romania.
Empowering Εxcellence. Driving value.
Throughout our exceptional growth one thing has never changed; this is the effort we put into each and every interaction we have with our clients. For us every connection we make is critical. Building excellence in the customer experience is what enables dynamic, long – lasting relationships that deliver growth both for today and tomorrow.