store manager #cosmos sport μακεδονία mall

Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition, ongoing people development and growth within their community.

Responsibilities:

CUSTOMER

• Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction

• Foster a Client centric mindset by developing and maintaining solid Client relationships.

• Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty

TEAM

• Train, mentor, motivate and offer constructive feedback to the team

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience

• Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth

• Ensure a hazard-free, safe and healthy working environment in compliance with regulations

• Ensure the team is always informed about product, policies and procedures

• Attract and recruit the best talents available on the market through networking and scouting

RETAIL

• Lead and manage all the day-to-day operational activities of the store and ensure compliance with policies and procedures

• Monitor and control store productivity levels with an aim to achieve targeted KPIs

• Implement personnel and resource planning strategies to optimize staff schedules

• Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention

Requirements

• University Degree or equivalent qualification

• A minimum of 2 years’ experience of managing a standalone retail store (or Department Store floor)

• Excellent use of English language and computer skills

• Excellent verbal, written and interpersonal skills

• Numerical and analytical knowledge to monitor KPIs

• Sound working knowledge of Microsoft Office

• Leadership skills and business orientation

• Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style

• Customer service orientation with in-depth knowledge of basic business management processes

• Passion for sports and fashion

• Willingness to learn and tackle new challenges

Benefits

• Competitive compensation package & performance bonus

• Health Insurance Program

• Career development opportunities & education programs

• Enhanced academic advancement opportunities through our established university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)

• Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platform

• One day off, part of our "parents’ day off" program — offered specifically for the first day of school

• Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)

• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras!