technical support representative (german/dutch/italian)
Concentrix Greece
Αθήνα
Αθήνα
Permanent
Κέντρο Εξυπηρέτησης / Call Center
On Site
Full Time
About the job
The Sales Advisor I - Technical Support role involves assisting customers with both sales and technical needs. Responsibilities include addressing inquiries, resolving technical issues, and recommending suitable products or services. The ideal candidate has strong communication, sales skills, and basic technical knowledge.
Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills
What you’ll be doing at Concentrix Greece:
Key Responsibilities:
- Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance.
- Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts and implementing tools like conversion API, Pixel and Catalog.
- Contacting new and existing clients via telephone, chat, and email daily, identifying proactive technical opportunities and providing the businesses with the right technical set-up for their business goals.
- Improve client’s experience by driving optimal and appropriate technical product adoption.
- Become an expert on all technical advertising solutions (including Shops, Pixel, CAPI, Catalog, Business Manager, Commerce Manager, etc.)
- Providing vital product insights & feedback using the technical products and sharing feedback from the advertisers.
- Use a variety of tools to communicate and drive advertiser’s business to success in adopting technical solutions.
- Being sales driven and number driven, leveraging customer satisfaction to encourage and engage the advertiser in improving results and increasing the budget.
Sector
Κέντρο Εξυπηρέτησης / Call Center
Workplace Type
On Site
Employment Type
Permanent
Work Type
Full Time
About the company
Building a business based on a strong foundation of culture and values.
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world.
Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands for which we seamlessly design, build, and run the total experience, at scale, across the entire enterprise.
Our Vision
Following our North Star
We will be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.
Our Beliefs
Our culture is the heartbeat of who we are
We bring our vision to life through our company culture, extending far beyond what’s visible on our website or in our hallways. Our culture isn’t just words – it’s the guiding principles that our game-changers live by, shaping our decisions every single day.
Our Operating Philosophy
Visibility, velocity, value
Three principles guide the way we operate as a business.
Visibility throughout the organization allows us to quickly see and address problems and opportunities.
Velocity lets us quickly adapt to and anticipate changes in the marketplace and in our clients’ businesses.
Value to our game-changers, clients, and shareholders is considered and upheld in all we do.
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