senior manager, b2b sales

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Responsibilities:

• Lead end-to-end B2B sales strategy and execution for assigned Lines of Business (LOBs) across multiple regions.

• Own the P&L, revenue targets, and overall financial performance of the business unit.

• Build, maintain, and expand strong client relationships with enterprise and strategic B2B customers.

• Partner with WFM, finance, HR, and delivery leadership to ensure profitability, quality, and scalability.

• Develop go-to-market strategies for new service offerings and geographic expansions.

• Oversee multi-regional sales and delivery hubs, ensuring alignment of strategy, execution, and client satisfaction.

• Ensure compliance with contractual, legal, and regulatory requirements across all operating regions.

• Act as an executive sponsor for key accounts, providing escalation support and governance.

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Industrializing the account’s BI layer across geographies to standardize and streamline reporting and insights.

• Analyse data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

Candidate profile:

• Significant work experience in a sales role as Operations Manager and above

• Experience in managing big teams

• A passion for customer experience and driving team results

• Experience in operations and strategy building

• Excellent Coaching history

• A record of developing and retaining great employees

• Experience maximizing revenue through best practices

• Experience working with Salesforce.com or similar CRM

• Experience finding solutions as a manager

• Change Management skills

• Fluency in English C1 is required

• Willingness to work fully on site from the office in Athens