quality evaluator with italian for b2b sales project

We are looking for an enthusiastic Quality Evaluator for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in Italian.

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian.

What we offer:

• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• Achievable monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy your lunch break at our brand new corporate cafeteria 

What you’ll be doing:

Key responsabilities

• Monitors, evaluates and / or audits a sampling of outbound calls
• Meet departmental productivity requirements (e.g. number of calls monitored per month) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate's profile

• Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred
• Stong attention to details
• Self-starter, sense of urgency and works well under pressure.
• Demonstrated ability to multi-task and meet timelines o deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal in Italian (minimum C1 level) and English (C2 level)