What you'll do
- Provide first level technical support to internal users via phone or email
- Prioritize and manage multiple open cases simultaneously
- Troubleshoot issues and determine the best solutions
- Escalate unresolved queries to next level support
- Install and configure computer hardware, software, systems, and networks
- Support software systems and applications
- Troubleshoot system and network problems including hardware and software faults
Key requirements
- Strong technical troubleshooting skills
- Computer hardware installation and configuration
- Software systems and applications support
- Network troubleshooting and knowledge of LAN and WAN technologies
- Experience with VMware ESXi and server virtualization technologies
- Familiarity with Windows Servers (2003, 2008, 2012), Active Directory, DNS, DHCP
- Experience with Windows clients and servers and Microsoft Technologies
- Knowledge of Linux Technologies
- Experience with networking switches, firewalls, and routers
- Skills in backup and restoring systems
- Computer Science
About the job
What you’ll do:
- Provide first level contact for internal users seeking technical assistance over the phone or email.
- Prioritize and manage many open cases at one time.
- Troubleshoot and determine best solution on each issue.
- Properly escalate unresolved queries to the next level of support.
- Install and configure computer hardware, software, systems and networks.
- Provide technical support for software systems and applications.
- Troubleshoot system and network problems and solve hardware or software faults.
What you’ll bring:
- BSc in IT/Computer Science or a related discipline.
- Fluency in Greek and English.
- Excellent team work and communication skills.
- Dependability and capability to take initiatives.
- Good analytical and problem solving skills.
- Up-to-date technical knowledge.
- Trustworthy and discrete.
- Strong troubleshooting skills.
Other desired qualifications:
- Good understanding of Microsoft and Linux technologies will be preferred.
- Understanding of supporting LAN and WAN technologies will be considered an asset.
- Relevant experience or an aptitude to acquire the following skills and knowledge quickly:
- VMware ESXi HyperV and Server Virtualization Technologies,
- Networking switches,firewalls and routers,
- Windows Clients and Servers, Windows Server 2003 & 2008 & 2012,
- Active Directory, DNS, DHCP,
- Backup and Restoring systems.
For all Job Openings below submit your CV in English, along with a cover letter that states your career aspirations at hr@cognity.gr.
About the company
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems
About the company
We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.
Cognity is a key driver of the Digital Transformation of these organisations, by:
- improving the responsiveness of IT,
- facilitating the collaboration between Business and IT teams, thus
- enabling organisational agility,
- providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,
- successfully blending digital and physical channels,
- offering unique customer experiences, seamlessly
Our ability to enable transformation is valued by our Customers as our key differentiator.
We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.
Customer Results
By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:
- Transform to Digital
- Improve Customer Experience
- Enable continuous Customer Engagement
- Attract and Retain more Customers
- Increase revenues and profitability
- Improve their business performance, by running more effective processes and by reducing costs
- Expand in new areas and markets
- Enable Ecosystems