dutch-speaking service desk agent

Our client is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.

About the Role

As a Dutch-speaking Service Desk Agent, you will be the first point of contact for Dutch-speaking users, providing technical assistance via phone, email, and chat. You’ll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.

Key Responsibilities

• Handle technical support requests from Dutch-speaking end users.

• Record and track issues in a ticketing system.

• Troubleshoot hardware/software issues or escalate as needed.

• Follow up with users to ensure problems are resolved.

• Work closely with team leads and other departments to improve processes.

Requirements

• Fluent Dutch and very good English (both written and spoken).

• Strong communication and problem-solving skills.

• Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.

• Team spirit and willingness to learn in a fast-paced environment.

• EU work permit and availability to work in shifts if required.

What They Offer

• Competitive salary & benefits package.

• Private health insurance.

• Meal vouchers.

• Hybrid work model (remote flexibility after initial training).

• Annual leave starting at 22 days, with additional seniority days.

• Ongoing training and career development within an international IT group.

• A supportive, inclusive, and multicultural workplace.