site reliability engineer - sirvis

As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, automations and performance of our production systems. You will work closely with our development and operations teams to build and maintain products, improve system reliability, and develop automated solutions to address operational challenges. Your role will involve optimizing platform efficiency, driving faster troubleshooting, and minimizing downtime to deliver superior business outcomes and customer experiences.

YOUR KEY RESPONSIBILITIES:

• Proactive Improvements: Proactively analyze incident patterns to provide diagnostic insights, helping to identify problems and driving their resolution in collaboration with product team

• Complex Problem Troubleshooting: Lead troubleshooting efforts for complex issues in collaboration with support partners, ensuring that problems are resolved permanently (post incident reviews). This includes participation in major crisis whenever such appear (not limited to regular working hours)

• Operational Excellence: Collaborate with product teams and influence prioritization and quick implementation of user stories aimed at operational improvements

• Automation: Identify and implement automation initiatives to enhance efficiency across technology and support layers, streamlining operations end-to-end.

• Observability: Use observability toolbox such as Dynatrace, ServiceNow, Azure Monitor to drive product improvements in performance, availability, incident trends, and MTTR

• Collaboration: Collaborate with architects, DevOps, and L3 engineers to find solutions that improve product stability and reduce incidents with proactive, long-term approach

• Capacity Planning and Scaling: Plan future capacity needs and ensure that systems can handle increased loads

• SRE Community Engagement: Engaged in SRE Community of Practice (driven by SRE Mgr.) to discuss challenges and dependencies, exchange best practices, review KPIs and performance metrics to drive continuous improvement.

ARE THESE YOUR SECRET INGREDIENTS?

• University bachelor’s or master’s degree

• Proven experience in Application development and support and/ or DevOps

• 3+ years of professional experience in complex IT landscape and full stack technologies – with focus on mobile and web applications in eCommerce space

• Hands-on expertise with software development in Java, Angular, etc.

• Experience with SAP Commerce cloud is an advantage

• Strong expertise in automation, monitoring, and performance tuning

• Experience in Agile delivery methodology and multi-level support environment

• Strong collaboration and communication skills, with ability to work effectively across teams

• Excellent problem-solving skills and the ability to work under pressure

• Fluency in English (written and verbal)

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.