site reliability engineer - rgm

We are looking for a Site Reliability Engineer for RGM to join our dynamic team. The Site Reliability Engineer (SRE) for RGM Team is responsible for enhancing the reliability, performance, and scalability of products with RGM and Customer Data Exchange Platform. This role emphasizes proactive incident analysis, automation, observability, and collaboration with cross-functional teams to ensure seamless customer experiences. As an SRE, you will work closely with product team, DevSecOps, and support teams to implement best practices in operational excellence, automation, and incident management within a complex, multi-cloud environment.

YOUR NEW KEY RESPONSIBILITIES:

• Proactive Incident Analysis & Operational Improvements:

o Analyze incident patterns and trends to gain insights into recurring issues, collaborating with product teams to drive their resolution.

o Proactively manage alerts, identify potential problems, and work with cross-functional teams to enhance reliability and performance.

o Collaborate with product teams to prioritize operational user stories focused on reliability and performance improvements.

o Document operational workflows, and troubleshooting guides to support knowledge sharing and team efficiency.

• Complex Troubleshooting & Problem Management:

o Lead efforts to troubleshoot complex issues in collaboration with L3 and L4 support partners, ensuring swift resolution and minimal downtime.

o Participate in crisis management and response, including on-call rotations, to address critical incidents impacting the different products.

• Automation for Efficiency:

o Identify automation opportunities across operational tasks to improve efficiency and reduce manual workload.

o Collaborate with the cybersecurity team to integrate automated security enhancements into the products’ operations and infrastructure.

• Observability and Monitoring:

o Use insights from observability tools to optimize incident resolution times, improve product performance, and drive continuous improvement.

• Cross-functional Collaboration:

o Work closely with architects, DevOps, and engineering teams to improve product stability and reduce incidents through proactive solutions.

o Engage with the Central SRE team, SIAM (Service & Integration Management) manager, and the SRE Community of Practice to share best practices and leverage synergies.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 5+ years of experience in Site Reliability Engineering, DevOps, or IT operations with a focus on application reliability and observability.

• Hands-on experience with complex technology stacks: SAP S/4 and/or CRM, D365 CRM and Power apps integrated with other SaaS platforms, system interfaces/APIs maintenance, EDI

• Experience with automation and scripting (e.g., Python, PowerShell, or similar) for operational efficiency and incident response is an advantage.

• Knowledge of CI/CD pipelines and DevOps practices to streamline deployments and automate recovery processes.

• Strong problem-solving skills and the ability to work under pressure during incidents.

• Excellent communication and collaboration skills, with the ability to coordinate across cross-functional teams.

• Fluent in English, with strong written and verbal communication skills.

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.