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servicenow itom engineer
About the job
The ServiceNow ITOM Engineer is responsible for designing, implementing, and optimizing IT Operations Management (ITOM) solutions within the ServiceNow platform, ensuring seamless integration with Azure cloud and on-premise infrastructure. This role focuses on improving service visibility, automation, and operational efficiency by leveraging Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management capabilities.
The ITOM Engineer collaborates with stakeholders, platform architects, and IT operations teams to enhance Configuration Management Database (CMDB) accuracy, automate IT operations, and drive service reliability improvements. This position reports to the ServiceNow Technical Lead and plays a critical role in advancing ITOM capabilities to support enterprise IT and cloud strategies.
YOUR KEY RESPONSIBILITIES:
ITOM Solution Design & Implementation
• Configure and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
• Design and maintain an accurate and high-quality CMDB, ensuring proper data integrity and relationship mapping.
• Integrate Azure cloud services (e.g., Azure VMs, Storage, Networking) with ServiceNow ITOM for real-time visibility and automation.
• Develop event correlation and monitoring solutions using ServiceNow Event Management, integrating with tools like Azure Monitor, Dynatrace, and other observability platforms.
• Implement Orchestration workflows to automate IT operations tasks, reducing manual efforts and improving operational efficiency.
Technical Expertise & Troubleshooting
• Analyze business and IT requirements, translating them into scalable ITOM solutions.
• Troubleshoot and resolve issues related to ITOM configurations, integrations, and CMDB.
• Ensure adherence to ServiceNow best practices, security standards, and compliance requirements.
• Optimize Service Mapping and Discovery schedules for performance and accuracy.
Collaboration & Stakeholder Engagement
• Work closely with infrastructure, cloud, and application teams to ensure seamless integration between ServiceNow ITOM and Azure cloud.
• Provide technical guidance and expertise to support teams using ServiceNow ITOM solutions.
• Assist service owners and ITSM teams in leveraging ITOM insights for improved incident, problem, and change management.
Continuous Improvement & Innovation
• Stay updated with ServiceNow releases, Azure cloud advancements, and ITOM best practices to continuously enhance the platform.
• Identify and implement automation opportunities to improve service reliability and reduce manual intervention.
• Contribute to ServiceNow platform governance, ensuring ITOM aligns with enterprise architecture and business objectives.
Documentation & Knowledge Sharing
• Maintain technical documentation, including CMDB models, ITOM configurations, workflows, and integration details.
• Conduct training sessions and knowledge sharing to enhance ITOM awareness across IT teams.
• Support audits and compliance activities, ensuring proper documentation of ITOM processes.
ARE THESE YOUR SECRET INGREDIENTS?
• University Degree in computer science or equivalent.
• 3-5 years of experience in ServiceNow ITOM implementation and configuration.
• Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
• Strong understanding of Azure cloud services and their integration with ServiceNow ITOM.
• Proficiency in networking concepts, including IP addressing, DNS, firewalls, and load balancers.
• Experience with Windows and Linux system administration.
• Knowledge of SQL and database technologies for data processing within ServiceNow.
• Proficiency in scripting languages such as JavaScript, PowerShell, Python, or Bash for automation.
• Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
• Certified System Administrator (CSA) and ITOM Implementation Specialist certifications.
• Experience working in enterprise environments, with exposure to multi-cloud architectures.
• Understanding of CMDB data models, relationship mapping, and best practices.
• Experience integrating ServiceNow with Azure Monitor, Dynatrace, or other observability tools.
• Familiarity with ITIL processes, particularly Incident, Problem, and Change Management.
• Exposure to automation frameworks for cloud and IT operations.
About the company
We bottle and sell the beverages of The Coca-Cola Company exclusively in our 29 markets and partner with other beverage businesses to also sell their brands. With over 100 brands covering eight categories – sparkling, water, juices, ready-to-drink tea, energy, plant-based, premium spirits and coffee, we help our customers delight consumers with the drink they want, when and where they want it, around the clock. These brands cater to a growing range of tastes with a wider choice of healthier options, premium products and increasingly sustainable packaging. Sustainability is integrated within every aspect of our business. It is fundamental to our business strategy, which aims to create and share value with all of our stakeholders. This defines how we run our business, carry out our activities and develop our relationships. In doing so, we foster an open and inclusive work environment with our 33,000+ employees who share a passion for serving our customers and communities and building a more positive environmental impact.
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servicenow itom engineer
Coca-Cola HBC
Μαρούσι
Μαρούσι
Hybrid
Πληροφορική
Permanent
Full Time
About the job
The ServiceNow ITOM Engineer is responsible for designing, implementing, and optimizing IT Operations Management (ITOM) solutions within the ServiceNow platform, ensuring seamless integration with Azure cloud and on-premise infrastructure. This role focuses on improving service visibility, automation, and operational efficiency by leveraging Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management capabilities.
The ITOM Engineer collaborates with stakeholders, platform architects, and IT operations teams to enhance Configuration Management Database (CMDB) accuracy, automate IT operations, and drive service reliability improvements. This position reports to the ServiceNow Technical Lead and plays a critical role in advancing ITOM capabilities to support enterprise IT and cloud strategies.
YOUR KEY RESPONSIBILITIES:
ITOM Solution Design & Implementation
• Configure and implement ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
• Design and maintain an accurate and high-quality CMDB, ensuring proper data integrity and relationship mapping.
• Integrate Azure cloud services (e.g., Azure VMs, Storage, Networking) with ServiceNow ITOM for real-time visibility and automation.
• Develop event correlation and monitoring solutions using ServiceNow Event Management, integrating with tools like Azure Monitor, Dynatrace, and other observability platforms.
• Implement Orchestration workflows to automate IT operations tasks, reducing manual efforts and improving operational efficiency.
Technical Expertise & Troubleshooting
• Analyze business and IT requirements, translating them into scalable ITOM solutions.
• Troubleshoot and resolve issues related to ITOM configurations, integrations, and CMDB.
• Ensure adherence to ServiceNow best practices, security standards, and compliance requirements.
• Optimize Service Mapping and Discovery schedules for performance and accuracy.
Collaboration & Stakeholder Engagement
• Work closely with infrastructure, cloud, and application teams to ensure seamless integration between ServiceNow ITOM and Azure cloud.
• Provide technical guidance and expertise to support teams using ServiceNow ITOM solutions.
• Assist service owners and ITSM teams in leveraging ITOM insights for improved incident, problem, and change management.
Continuous Improvement & Innovation
• Stay updated with ServiceNow releases, Azure cloud advancements, and ITOM best practices to continuously enhance the platform.
• Identify and implement automation opportunities to improve service reliability and reduce manual intervention.
• Contribute to ServiceNow platform governance, ensuring ITOM aligns with enterprise architecture and business objectives.
Documentation & Knowledge Sharing
• Maintain technical documentation, including CMDB models, ITOM configurations, workflows, and integration details.
• Conduct training sessions and knowledge sharing to enhance ITOM awareness across IT teams.
• Support audits and compliance activities, ensuring proper documentation of ITOM processes.
ARE THESE YOUR SECRET INGREDIENTS?
• University Degree in computer science or equivalent.
• 3-5 years of experience in ServiceNow ITOM implementation and configuration.
• Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management.
• Strong understanding of Azure cloud services and their integration with ServiceNow ITOM.
• Proficiency in networking concepts, including IP addressing, DNS, firewalls, and load balancers.
• Experience with Windows and Linux system administration.
• Knowledge of SQL and database technologies for data processing within ServiceNow.
• Proficiency in scripting languages such as JavaScript, PowerShell, Python, or Bash for automation.
• Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
• Certified System Administrator (CSA) and ITOM Implementation Specialist certifications.
• Experience working in enterprise environments, with exposure to multi-cloud architectures.
• Understanding of CMDB data models, relationship mapping, and best practices.
• Experience integrating ServiceNow with Azure Monitor, Dynatrace, or other observability tools.
• Familiarity with ITIL processes, particularly Incident, Problem, and Change Management.
• Exposure to automation frameworks for cloud and IT operations.
Hybrid
Πληροφορική
Permanent
Full Time
About the company
We bottle and sell the beverages of The Coca-Cola Company exclusively in our 29 markets and partner with other beverage businesses to also sell their brands. With over 100 brands covering eight categories – sparkling, water, juices, ready-to-drink tea, energy, plant-based, premium spirits and coffee, we help our customers delight consumers with the drink they want, when and where they want it, around the clock. These brands cater to a growing range of tastes with a wider choice of healthier options, premium products and increasingly sustainable packaging. Sustainability is integrated within every aspect of our business. It is fundamental to our business strategy, which aims to create and share value with all of our stakeholders. This defines how we run our business, carry out our activities and develop our relationships. In doing so, we foster an open and inclusive work environment with our 33,000+ employees who share a passion for serving our customers and communities and building a more positive environmental impact.